Substitutions -

At 416-Flowers, we are committed to delivering beautiful arrangements and specialty gifts to our valued customers. While we strive to fulfill every order exactly as requested, there are times when substitutions may be necessary to ensure the timely delivery of your order. This may include:

  • Flower varieties and/or colours
  • Green and flowering plants
  • Containers

We will always do our very best to design and deliver beautiful bouquets and arrangements for any occasion, however substitutions could occur. We are confident their flowers will look wonderful and will be thoroughly enjoyed and appreciated!

Your satisfaction is our utmost priority. For local deliveries across Toronto and throughout the GTA, 416-Flowers maintains a massive selection of floral varieties, greenery and floral containers. We will always do our very best to deliver a floral gift that matches as closely as possible the design displayed online. With over 20 years of successful business in Toronto, across the GTA and Canada, you can rest assured that the delivered flowers will be of the highest freshness and beauty.

Our Family Promises!

Please note that from time to time seasonal and regional conditions may affect the supply of flowers and greens available for sale on our website. Specific varieties or colours may not always be available or may be available but fail to meet our high quality standards. In some cases, substitutions may be necessary to fulfill your floral and container requirements. In addition:

  • Substitution may be necessary to ensure your floral arrangement is delivered in a timely manner. The utmost care and attention will be given to your order to ensure that it is as similar as possible to the ordered item.
  • We don't substitute the type of arrangement; that is, no change in size or shape.
  • In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal value.
  • When substitution is necessary, the utmost care shall be taken to maintain the overall effect of the arrangement shown online. For example, if necessary, spiked flowers will be substituted for spikes and round flowers for round.
  • In one-of-a-kind flower arrangements, such as roses, the variety is of first importance, preceding colour in this instance only.