At 416-Flowers.com, we value every order and are committed to providing exceptional service with top-quality flowers at affordable prices. Our reliable delivery network and unique Rush Delivery service across the GTA make sending flowers a seamless and enjoyable experience.

Please ensure the delivery address you provide is complete and accurate. The following may result in delays or additional charges:

• Missing or incorrect information (e.g. apartment number, unit, buzzer, postal code)
• The driver is unable to identify the delivery location
• No concierge is available to accept the delivery
• The recipient refuses the delivery or no one is present to accept it

If delivery must be rescheduled:

• Redelivery must be made to the same address within 48 hours of the initial attempt due to the perishable nature of flowers.
• Alternatively, we may offer a discounted rate on a new arrangement.

For time-sensitive deliveries, please call us directly to confirm and make the necessary arrangements.

• Regular deliveries are fulfilled by 9:00 PM at the latest
• Business Hours Delivery services are completed between 8:00 AM – 5:00 PM

We recommend that someone be available to receive the order. If not, the driver will decide on the safest and most suitable option:

• Leave it at the door (weather and safety permitting)
• Leave it with a neighbour
• Leave it with a colleague

If none of these options are safe or appropriate, the delivery will be returned and a second delivery charge may apply. Please contact us within 24 hours to reschedule. Rural or out-of-zone deliveries may incur additional charges; we will contact you if this applies.

For buildings with a concierge, we recommend notifying them in advance to accept the package on your behalf.

• Available for items over $49 (before tax)
• Available on weekdays only (Monday to Friday)
• Deliveries are made during business hours: 8:00 AM – 5:00 PM

In case of unforeseen delays

If circumstances beyond our control, such as weather, traffic, or accidents, prevent delivery by 5:00 PM, we will contact you to arrange the best alternative:

• Delivering to the recipient’s home address (if it is within our delivery zone)
• Rescheduling the delivery for another date

• Available only for qualified items
• Not all areas qualify
• Availability may depend on seasonal demand and delivery capacity
• If available, the option will appear in your shopping cart

• Free delivery is available for funeral homes within our service area on orders over $69
• Time-sensitive or out-of-GTA funeral deliveries may incur additional charges or restrictions

• Delivery begins as soon as possible after our team reviews and confirms your order. Timing may vary based on distance, order time, and traffic; we will provide an ETA.
• A dedicated floral designer will prepare your arrangement, and a dedicated driver will complete the delivery
• This is our fastest and most prioritized service. Your order takes top priority
• Available 7 days a week
• Only select items are eligible for Rush Delivery
• Must be selected at checkout
• The order is confirmed only after our customer support team verifies availability
• The delivery fee varies by location and availability