Return Policy

If you are not satisfied with the quality of the flower, plant, or gift basket, please provide us your purchase number and take a picture of the product, and describe the issues.

Product Replacement

Our florists make beautiful arrangements and bouquets of fresh-cut flowers or plants. If you got a broken gift basket, plants or flowers are damaged or dead:

Order Changes and Cancellations

416-Flowers is unable to cancel or change orders already in process at the florist, en route, or delivered. Same-day orders are processed immediately, and usually cannot be changed. If you are calling about an order that is scheduled to be delivered today, call (888) 633 9049. For other changes, email customer service.

Please, note that in some cases, cancellations may not be possible. These may include situations where we receive short notice or if the order has already been dispatched and delivered or is en route.

No cancellation would be accepted on prepared orders and ready-to-ship orders.

No cancellation during peak holidays: Valentine’s Day, Mother’s Day, Christmas, Father's day.

Please contact if you have any questions or concerns.